VICIDial is an open source call center solution and it is one of the most widely used call center solutions. The call centers can double their ROI by adding 3 major functionalities with the VICIDial customization. Call centers are a lifeline for many companies and the call center solution is the
The VICIDial Call Center Solution has all required features to run simple inbound and outbound calling campaigns. Open source solutions have helped many low budget businesses to kick start their dreams. Also, the open source solutions help in sustaining the business in the fierce competition
The call center solution comes with different routing rules. You can use these call routing rules to increase productivity and customer satisfaction. In this article, I will share the top tips to use various call routing rules of the contact center software. If you are running customer care campaign